Shipping policy
Shipping Policy
Authentic Jamaica Market works with third-party fulfillment partners to deliver our products to customers in Jamaica and internationally.
Order Processing
Orders typically require 2–3 business days for processing before shipment. Processing times may vary depending on the product, supplier, weekends, holidays, or periods of high demand.
Estimated Delivery
Estimated delivery times vary depending on the product, fulfillment partner, and destination. The estimated delivery timeframe applicable to your order will be displayed at checkout. Delivery estimates are not guaranteed and may vary due to processing times, carrier delays, customs processing, weather, holidays, or other circumstances outside our control. Delivery estimates are not guaranteed and may vary depending on the destination, carrier, customs processing, weather, or other circumstances outside our control.
Shipping Rates
Shipping charges are calculated and displayed at checkout. The amount shown at checkout is the shipping charge applicable to your order and destination.
Multiple Packages
Because we work with multiple fulfillment partners, an order containing more than one product may arrive in separate packages and at different times. You will not be charged additional shipping after checkout simply because an order is shipped in multiple packages.
International Orders, Customs & Import Charges
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless specifically stated as included at checkout, these charges are not included in our product or shipping prices and are the customer's responsibility.
Authentic Jamaica Market does not control customs processing or the fees imposed by government authorities.
Tracking
Where tracking information is provided by our fulfillment partner or carrier, it will be made available after the order has shipped. Please allow time for tracking information to become active.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout. If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the address can be changed.
Delayed or Missing Packages
If your order has not arrived within the expected timeframe, please contact us with your order number. We will review the available tracking information and work with the fulfillment partner or carrier where appropriate.
Contact
If you have questions about the shipment of your order, please contact Authentic Jamaica Market using the contact information provided on our website.