Help & Questions

Help & Questions 🇯🇲

Where do you ship?
Authentic Jamaica Market serves Jamaicans abroad and lovers of Jamaican culture around the world. Shipping availability varies by product and destination. The available shipping options and costs will be displayed at checkout.

How long will my order take to arrive?
Delivery times vary depending on the product, supplier and destination. Your estimated delivery timeframe will be displayed at checkout. Please note that processing time may be required before your order ships.

Will I receive tracking information?
When tracking is available, you will receive shipping and tracking information after your order has been processed and dispatched.

Will all items in my order arrive together?
Not necessarily. We work with different suppliers, so products in the same order may be shipped separately and may arrive at different times.

Can I change or cancel my order?
Please contact us as soon as possible at support@authenticjamarket.com. We will do our best to assist, but we cannot guarantee changes or cancellations once an order has entered processing.

What is your return policy?
Return eligibility varies by product because some items may be food, personal-care products or made by different suppliers. Please review our Return Policy for full details before making a purchase.

Do you sell authentic Jamaican products?
Our goal is to carefully curate Jamaican products, flavours, cultural favourites and Jamaica-inspired items that help bring a little taste and feeling of home to customers abroad. Product details are provided on each individual product page.

How can I contact Authentic Jamaica Market?
Email us at support@authenticjamarket.com and we'll be happy to assist you with your order or questions.