Refund policy

Return & Refund Policy

At Authentic Jamaica Market, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us within 14 days of delivery.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. Include your order number, a description of the issue, and clear photos of the item and packaging. We will review the claim and, where approved, arrange an appropriate replacement or refund.

Returns

To be eligible for a return, the item must be unused, unopened where applicable, and in the same condition in which it was received, including its original packaging. Returns must be approved before an item is sent back. Please do not return products directly to the address shown on the shipping package unless instructed to do so.

Because we work with multiple fulfillment partners, the return address may differ depending on the product ordered.

Non-returnable items

For health, hygiene, and safety reasons, opened or used personal-care products cannot normally be returned unless they arrived damaged, defective, or incorrect. Certain other products may also be non-returnable where required by applicable law or due to their nature. Food, grocery, and other perishable products are generally non-returnable due to health and safety considerations, unless they arrive damaged, defective, incorrect, or applicable law requires otherwise.

Change-of-mind returns

If you wish to return an eligible item because you changed your mind, contact us within 14 days of delivery. Customers may be responsible for return shipping costs unless the item was damaged, defective, incorrect, or applicable law requires otherwise.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Cancellations

Orders are sent to our fulfillment partners for processing as quickly as possible. Contact us immediately if you need to cancel an order. We cannot guarantee cancellation once an order has entered processing or has shipped.

Consumer rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection laws.

Contact us

For return or refund requests, please contact Authentic Jamaica Market using the contact information provided on our website